FAQs

Can I view the flats before booking?

Yes, we encourage prospective tenants to schedule viewings to ensure our properties meet their needs.

 

What is your cancellation policy?

Our cancellation policy varies: cancellations made 60 days before arrival are fully refundable; those made 30 days prior may receive a partial refund, depending on circumstances.

Do you offer special discounts for academics?

Absolutely! We value academic professionals and offer tailored discounts. Please contact us directly for more details

What is included in the rental price?

Our rental prices typically cover utilities, Wi-Fi, toilet essentials and  furnishings. Specific inclusions are detailed in each property listing. Or simply reach out to us!

Are pets allowed in your properties?

Pet policies vary by property. Some accommodations welcome pets, while others may have restrictions. Refer to the individual property details or contact us for clarification.

 

Is there a minimum stay requirement?

Yes, our minimum stay varies depending on the property, ranging from one week to several months. Check the specific property listing for exact details.

How do I make a reservation?

Reservations can be made directly through our website by selecting your desired property and following the booking prompts. For assistance, feel free to contact our support team.

What payment methods do you accept?

We accept major credit/debit cards and bank transfers. Payment details will be provided during the booking process.

Is a security deposit required?

Yes, a refundable security deposit is required to cover potential damages. The amount and terms are specified in each property’s listing.

Do you provide cleaning services?

Regular cleaning services can be arranged upon request, either included in the rental agreement or as an additional service.

Are your properties suitable for families?

Most of our properties are family-friendly. Specific amenities and suitability are detailed in each listing.

How close are your properties to public transportation?

Our properties are strategically located with easy access to public transportation. Exact distances and options are provided in each property’s description.

What should I do if I encounter an issue during my stay?

Our support team is available during most of the day to assist with any issues. Contact information is provided upon check-in and in your welcome packet.

Do you offer airport pickup services?

No, but we can recommend trusted partners that do this at friendly prices.

Are utilities included in the rent?

 Standard utilities are typically included, but it’s advisable to review the specific property listing or confirm during booking.

Can I extend my stay if needed?

Extensions are possible based on availability. Contact us as early as possible to discuss options.

What measures are in place for guest safety?

Guest safety is paramount. Our properties are equipped with necessary safety features, and we comply with all local regulations (fire, electrical certificates, PAT, FRA and more).

How do I check in and out?

Check-in and check-out procedures, including timings and key collection, will be communicated prior to your arrival.

Do you accommodate special requests?

We strive to meet our guests’ needs. Please contact us with any special requests, and we’ll do our best to assist.

What is your policy on smoking?

Nowhere is smoking allowed indoors. In some cases there are designated outdoors areas. Refer to the property listing for specifics.